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Telecommunications services for business and carrier segment in Poland 2011
Telecommunications market in CIS countries 2011 Telecommunications market in Poland 2011 Telecommunications market in Russia 2011 Telecommunications market in Central and Eastern Europe 2011 IT market in Poland 2011 IT market in Russia 2011 Software applications, ICT services and infrastructure in large scale enterprises in Poland 2011 Value added and multimedia services in Poland 2011 IT market in Ukraine 2011 see more reports » |
ICT CEE dataIT and telecommunications in Central and Eastern Europe
Percentage of households (%) with access to fixed and/or mobile telephony in selected CEE countries, Baltics and EU-27, 2009
Source: European Commission, 2010 CEE countries still lag behind other EU countries when it comes to usage of ICT technologies. At the end of 2009, 73% of households had fixed telephone access in the EU, which means a rise of 3 p.p. in comparison with 2008. The analogous rate for CEE countries was much lower and equaled 45%, 3 p.p. less than the year before, which can be explained by the visible shift to mobile telephony services. The biggest drop in fixed-line telephony accessibility was observed in Poland, where the proportion of households possessing a fixed telephone decreased by 10 p.p. Significant drops were also seen in the Czech Republic and Slovakia with declines of 6 p.p. on each. Mobile telephony is widespread in the EU, as almost nine out of ten European households possess access to a mobile telephone (87%). The lowest rate of mobile telephone access is in Romania and Bulgaria; but even so, 72% and 78% of households respectively have access to at least one cell phone there. There is a difference of 4 p.p. in average access to a mobile telephone between the EU-15 countries with 88% and the remaining 12 EU countries, where statistically 84% of households possess a mobile phone. According to a Eurobarometer survey, dual access is still the most common connection type across the EU as almost two-thirds of households have both fixed and mobile telephony. To compare, only 11% of interviewed households have only fixed telephone access and one in four of them have only mobile telephone. Among CEE countries, it is Bulgaria where combining the services of fixed and mobile telephony is the most popular, as 48% of households do so. Only one in every five interviewed Czech households have access to both fixed and mobile telephony. Even with a rise of 5 p.p. y-o-y, at the end of 2009, 15% of households still had no telephone access at all in Romania, neither fixed nor mobile,. That rate was 7.5 times higher than the one for EU-27 of 2%. Bulgaria also remained below the European average (with 7%), with Hungary next (6%) and followed by Poland and Slovakia with 4% each. Key data on mobile markets in selected CEE countries, Baltics and EU-27, 2008-2009
Source: European Commission, 2010 In October of 2009, the average mobile penetration rate for EU-27, as well as for Baltic countries, equaled 122%. In Bulgaria and the Czech Republic, these rates were much higher and reached 139% and 134% respectively, remaining among the highest in the EU. In other CEE countries the mobile penetration maintained below the European average. The least active SIM cards per 100 inhabitants were in Slovakia (100) and Hungary (106), which was a relatively high score anyway. In 2009, the biggest y-o-y mobile penetration growth was observed in Romania, as there was a rise of about 12 p.p. Operators in most of the CEE countries noted a gradual shift from pre-paid to post-paid services. The biggest share of customers opting for the latter were in Slovakia (64% of all mobile users there), which was followed by Bulgaria (55%) and Poland (51%). The least share of post-paid was in Romania (41%) and Hungary (42%). Broadband penetration rate (%) in selected CEE countries and EU-27, 2008-2010*
** As at July 2009 (4.2 for EU-27) Source: European Commission, 2010 The level of broadband penetration in all of the considered CEE countries remains significantly below the EU average of 24.8% and well behind top European performers. In January 2010, the lowest broadband penetration rate was in Romania and Bulgaria, at 13.0% each, while the highest, out of these six CEE states, was in the Czech Republic, where it reached 19.1% but still remained below the European average. The year 2009 brought the highest growth of broadband penetration to Slovakia, where a rise of 3.9 percentage points was noted, and Hungary with an average of 2.4 new fixed broadband lines per 100 inhabitants. In Poland, Bulgaria and Romania broadband penetration grew at a slower pace, however the growth rates were still higher for these countries than the average rate for EU-27. Also, broadband access based on mobile technologies is slowly gaining in numbers across CEE countries with the average of penetration rates reaching 3.4% in January 2010. Although mobile broadband experienced further growth, there is still a gap between NMS and EU-27 for which the mobile penetration rate was higher and equaled 5.2%. Just below the European average is Slovakia with mobile broadband penetration at the level of 5.1% As far as the mobile broadband is concerned, the number of mobile broadband active users using only dedicated data cards/modems/keys per 100 population stood at 2.2% in January 2010 (1.3% in January 2009), while the EU average stood at 5.2%, followed by Hungary and Poland. The lowest rate belongs to Bulgaria for which the rate is one-fourth smaller and at the end of January of 2010 stood at 1.3%. Key broadband indicators of selected CEE countries and EU-27, 2009
Source: European Commission, 2010 CEE countries are lagging behind in internet take-up and score low on broadband internet indicators, remaining the most underdeveloped markets in the EU as far as fixed-broadband is concerned. Coverage of DSL, with the exception of Hungary, which is relatively well covered, is lower than the European average of 94%. In 2009, the lowest coverage, among all EU-27 countries, was in Romania with 74%, followed by Poland (74.5%) and Slovakia (82%). Take-up of wireless internet technologies is also very low across CEE countries. The percentage of individuals using a mobile phone to access the internet remained below the European average of 4%. Only in Slovakia are wireless internet technologies, especially accessing internet via 3G phone, well advanced, so the country ranked on third place in the EU. Percentage of enterprises (%) having internet access, broadband access, mobile internet access, intranet and extranet in selected CEE countries, Baltics and EU-27, 2009*
** Estonia, Latvia and Lithuania. Source: Eurostat, 2010 According to the European Commission, in January of 2009, 93% of enterprises in the EU possessed internet access, while the average for CEE countries was 5 p.p. lower. However, in Slovakia and the Czech Republic this rate was slightly higher than the European average and equaled 98% and 95% respectively. The lowest indicator of internet access was noted in Romania where only 72% of interviewed companies had access to the internet, which is a difference of 21 p.p., compared with EU-27. Fixed-broadband connections and mobile connections, as well as extranet, are less common among CEE countries than in the EU in general. Key e-commerce and e-business indicators in selected CEE countries and EU-27, 2009
Source: European Commission, 2010 When it comes to purchasing and selling online by enterprises, there is a significant difference between the Czech Republic, Hungary and other CEE countries. In 2009, 17% of the turnover of Czech companies came from e-commerce (for Hungary it was 15%), while the average share of e-commerce in the EU-27 enterprises’ turnover was 13%. Other CEE countries ranked below the European average with 12% in Slovakia, 7% in Poland, 2% in Romania and 1% in Bulgaria. Analogous trends can be observed in purchasing and selling online. Usage of applications for integrating internal business processes is higher among large enterprises in the EU, including CEE countries. In 2009, special software applications such as SCM and CRM were used by 29% and 19% of enterprises in Slovakia respectively, the only CEE country ranking above the European average of 15% and 17%. Also, e-invoices were sent and/or received most often there. Surprisingly, also Bulgaria placed above the European average with 28% of enterprises using e-invoices. Key e-government indicators in selected CEE countries and EU-27, 2009
Source: European Commission, 2010 CEE countries are near to the bottom of the rankings for most Information Society indicators, such as e-governance, e-business or e-commerce. In 2009, the highest percentage of basic public services available online for citizens was in Hungary, remaining slightly below the European average. The biggest proportion of public services fully available online for enterprises was in Czech (100%), Poland (88%) and Slovakia (88%). Usage of e-government services was the most popular among Slovakians, as almost one in three citizens used it in 2009 and among Poles, where one in four inhabitants was a user of e-government services. Percentage of individuals (%) using computer and internet in selected CEE countries, EU-15 and EU-27, 2007-2009
Although usage of computers and internet are on increase in CEE countries, computer skills and e-skills, crucial for the development of digital society, still remain at a relatively lower level, compared to the EU-27 average. Especially in Romania, where, even after a rise of 9 p.p. y-o-y, only 44% of the population was computer users and 37% were internet users in 2009, while the European averages were 71% for both indicators. In Bulgaria these percentages were also low, at 47% for computer users and 45% for internet users. Both these rates are the highest in Slovakia with 78% of the population using computers and a 75% share of internet users in the overall population. PMR latest IT & telecomm market reports: |
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PMR is a British-American company providing market information, advice and services to international businesses interested in Central and Eastern Europe as well as other emerging markets. PMR key areas of operation include business publications (through PMR Publications), consultancy (through PMR Consulting) and market research (through PMR Research). Being present on the market since 1995, employing highly skilled staff, offering high international standards in projects and publications, providing one of most frequently visited and top-ranked websites, PMR is one of the largest companies of its type in the region.